The port and maritime industry is a key contributor to Singapore’s economy, accounting for 7% GDP. The Port of Singapore is one of the world’s busiest, with 134,883 vessels arriving in 2014 or an average of 369 vessels arriving daily. In terms of cargo, 581 million tonnes of cargo and 33.8 million TEUs were handled in 2014. However, the Port of Singapore faces rising competition from other regional ports, especially with Shanghai Port becoming the world’s busiest port in 2010.

In 2014, the ferry terminals in Singapore handled more than 13 million trips, with a nearly equal split between regional and domestic destination. To be able to manage the expected increase in traffic while maintaining a satisfactory service level, the Maritime and Port of Singapore faced the challenge of getting a reliable demand forecast and finding cost-effective solutions to handle the passenger traffic in the long run.

Jurong Port is a major and thriving gateway for multi-purpose cargo in Singapore and in the region. As Singapore’s only international multi-purpose port today, Jurong Port expects to see steady growth in its general and bulk cargo volumes over the near and longer term future. It is thus important for JPPL management to ascertain whether the existing and planned berth space will be enough to cater to the projected traffic volumes

Patrons visit Marina Bay Sands (MBS) from various points of entry across several floors, creating peak traffic at different locations during different periods of time every day. When the patron flows merge at its casino entrances for security check, queues will form and sometimes require extra manpower to manage the situation. MBS faces the challenge of achieving greater customer experience at all time.